Acceptance of Terms
All information or services provided by AlphaStar Academy, LLC. (“AlphaStar Academy”) are subject to the following Terms and Conditions. AlphaStar Academy reserves the right to update the Terms and Conditions at any time by sending a notice to you.
Course and Camp Requirements
Student shall comply with all rules and requirements AlphaStar Academy has issued. Student must not distract others or become a discipline problem in the classes and activities. Otherwise the student may be dismissed from the program.
AlphaStar Academy strives to meet and exceed your expectations related to academic outcomes. All of our faculty are carefully reviewed and selected to meet our high standards. In selecting our faculty, we weigh experience and the expertise rather than traditional indicators such as licensing, degree, or age. You can check bios of our former faculty and guest lecturers at our website on faculty, camp and other related pages.
AlphaStar Academy reserves the right to cancel classes, camps or events for insufficient enrollment, which is determined on a case-by-case basis. Payments made to AlphaStar Academy will be refunded in full in such circumstances.
AlphaStar Academy reserves the right to change the teacher and schedules of any class at any time without any reservation. You have the right to cancel the class or event if the new schedule does not work for you. You will be refunded for all or remaining meets of the class or event. This paragraph does not apply to camps.
Pick up and drop off is parent responsibility. AlphaStar Academy employees supervise students only during scheduled class/camp time. Before and after posted times, we accept no responsibility for the supervision of the students.
Use of electronic devices is strictly prohibited unless explicitly given directions by the instructor. Inappropriate use of an electronic device may cause confistication of the device until the end of the session/day.
Cancellations and Refund Policy
No refund will be available for absences.
You may cancel in writing with or without reason at any time. Following terms apply based on the time of the written notice.
All cancellations are final.
Onsite Fall/Spring Semester Courses
|Time of Written Notice||Refund||Cancellation Fee|
|Before the 1st Class||Yes||$100|
|After the 1st Class||Yes||$200|
|After the 2nd Class||No|
NOTE: Computer Science courses are self-paced in USACO Bronze and above levels. For self-paced classes, first class is the scheduled time of the onsite first class or the time when student accesses the LMS material for the first class, whichever comes first. Second class is defined similarly.
Until regular registration deadline, if the cancellation is requested in writing within 24 hours after the registration, then the cancellation fee is waived.
Onsite Winter/Summer Camp Courses
|Time of Written Notice||Refund||Cancellation Fee|
|During Early Registration Period||Yes||None|
|During Regular Registration Period||Yes||$100|
|During Late Registration Period (8 or more days before the start of the camp)||Yes||25%|
|During Late Registration Period (7 or less days before the start of the camp)||Yes||50%|
|After the camp start||No|
|Time of Written Notice||Refund||Cancellation Fee|
|Before the 1st Week of the Course||Yes||No fee|
|After the 1st Week of the Course||Yes||$50|
|After the 2nd Week of the Course||No|
NOTE: Computer Science courses are self-paced in USACO Bronze and above levels. Before the first week means: The student didn’t start the first week’s materials (lectures, problem sets etc…) in LMS, and so on.
Online Mock Exam Series
No refund will be given for Online Mock Exam Series cancellations.
International participants will receive full refund if they cannot obtain a visa by the regular registration deadline. It is the participant’s responsibility to contact us in writing. After the regular registration deadline, a 10% cancellation fee will be applied for cancellation because of visa. AlphaStar Academy reserves the right to request denial letter from the US Embassy to prove the denial.
Course and Section Switches
Switching sections: In a course, section switches are accommodated upon an email request of the parent/guardian as long as the seat availability permits.
Switching courses: Switches between different subjects (e.g. Math to Computer Science) or between an online and an onsite courses are considered as canceling and registering again.
Course switch is only accommodated between same subjects and course type (e.g. Math to Math) before the fourth week of the course upon an email request of the parent/guardian as long as the seat availability permits. In addition, for Computer Science courses, the switch is allowed if the student didn’t start the fourth week’s materials (lectures, problem sets etc…) in LMS.
For the classes with no available seats please see the section Interest Lists. If there is a fee difference between two registrations an additional payment will be due or a refund will be issued.
For classes that reach full capacity, there will not be a waitlist. Instead, students/parents may add themselves to the “Interest List” for the class. The purpose of the Interest Lists is to alert the subscriber by email that a seat has opened up. All people on the Interest List for the class will get this email.
Whomever enrolls first gets the seat. Being in an “Interest List” does not guarantee an actual seat to anyone. Enrollment for the open seat is on a first come first served basis.
Make Up Policy for Fall/Spring Onsite Courses
If any session of onsite Fall/Spring courses is canceled by AlphaStar Academy due to unforeseen circumstances , a make up session will be scheduled and parent/guardian will be notified. In case student can not attend the make up session, then parent/guardian is welcome to request a refund of $75.
In case of scheduling conflicts, parents may request to attend a different section of the same course, at least one week in advance by submitting the One-time Section Switch Request form. AlphaStar Academy may approve the request depending on class caps. Make up requests can be made at most twice a semester.
No make up sessions or refund will be offered for a session missed by students.
Registrations are kept open until the last session. For registrations after the first week of the course, parents can request $50 refund per missed session by emailing email@example.com. The student will still be able to access course material for the missed weeks through LMS.
Discounts must be claimed at the time of registration. Unclaimed discounts are forfeited. Currently we are offering these discounts:
If two or more siblings are being registered at the same checkout, a 5% discount can be applied by entering the coupon code SIBLINGS in the checkout field.
The Master Class and online course registrations are not counted towards siblings discount.
A student is registering for more than one onsite course in the same semester is eligible a 5% discount which can be applied by entering the coupon code MULTICOURSE in the checkout field.
Multi-Course discount cannot be combined with sibling discount.
Discounts for Winter Camps Only
- 2018 or 2019 USAMO/USAJMO Qualifiers can receive a $250 refund for the USAMO Course upon submission of qualification proof.
- 2018-19 Platinum Division Contestant can receive a $250 refund for the USACO Platinum Course upon submission of qualification proof.
Discounts for Summer Camps Only
A student is registering for more than one summer camp course (two half-day Pre-MathCounts registrations do not qualify) is eligible a 5% discount which can be applied by entering the coupon code MULTICAMP in the checkout field.
Multi-Camp discount cannot be combined with sibling discount.
- 2018 or 2019 USA(J)MO Qualifiers can receive a $750 refund for the USA(J)MO Course upon submission of qualification proof.
- 2018 or 2019 USACO Platinum Contestant can receive a $500 refund for the USACO Platinum Course upon submission of qualification proof.
- 2018 or 2019 USAPhO Semi Finalists can receive a $750 refund for the USAPhO Course upon submission of qualification proof.
Online Account Use
AlphaStar Academy provides you with access to your online AlphaStar Academy Learning Management System (LMS) account. You are entirely responsible for any and all activities that occur under your account. You agree to notify AlphaStar Academy immediately of any unauthorized use of your account or any other breach of security. AlphaStar Academy will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by AlphaStar Academy or another party due to someone else using your account or password. You may not use anyone else’s account at any time without the permission of the account holder.
The LMS accounts will be created on the week before the first session of the courses and account information will be sent to the student and parent emails. Parents can use their children’s accounts to monitor their progress. There will be no separate accounts for parents.
Students will have access to their course accounts at least 2 (two) more months after the course ends as a courtesy of AlphaStar Academy.
You may not use the AlphaStar Academy LMS account in any manner that could damage, disable, overburden, or impair any piece of the website, or interfere with any other party’s use and enjoyment of the website. You may not attempt to gain unauthorized access to any other accounts through hacking, password mining, or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through AlphaStar Academy.
By way of example, and not as a limitation, you agree that when you use the AlphaStar Academy online services, you will not:
- Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others.
- Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, obscene, indecent or unlawful topic, name, material, or information.
- Use any material or information, including images or photographs, which are made available in any manner that infringes any copyright, trademark, patent, trade secret, or other proprietary right of any party.
- Harvest or otherwise collect information about others, including email addresses.
- Violate any applicable laws or regulations.
- Create a false identity.
AlphaStar Academy reserves the right to terminate the access to any and all of the AlphaStar Academy LMS account at any time, without notice, for any reason whatsoever.
Any links that bring you to a third party are not controlled by AlphaStar Academy. AlphaStar Academy is not responsible for the contents of any linked site. AlphaStar Academy is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by AlphaStar Academy.
Parents are responsible for the full replacement of any property damaged by their child.
AlphaStar Academy considers the privacy of your individually identifiable information very important. AlphaStar Academy collects Student and Parent contact information for purposes of meaningful two-way communications. In addition, AlphaStar Academy may collect personal information for research purposes such as test scores & grades, gender, and ethnic background. AlphaStar Academy will not sell, rent or share your information to third parties.
Student and Parent/Guardian agree that AlphaStar Academy, its authorized agents, employees and assignees may use the photographs, videotapes, student information and/or audio recordings prepared therefrom, to reproduce, exhibit, publish, or distribute for educational, research, promotional use or identification purposes. No compensation will be paid for this use.
In case of illness, accidental injury or emergency during the course/camp day, AlphaStar Academy staff will contact parents at home or at work immediately. If the parent cannot be reached, AlphaStar Academy, its staff, volunteers or instructors will take any emergency medical measures deemed necessary for the care and protection of the child. This includes, if necessary, treatment by a physician, paramedic, and/or transfer to the hospital.