Terms and Conditions

Effective from September 26, 2024

Acceptance of Terms

All information or services are provided by AlphaStar Academy, LLC. (“AlphaStar Academy”) are subject to the following Terms and Conditions. AlphaStar Academy reserves the right to update the Terms and Conditions at any time.

Course and Camp Requirements

The student shall comply with all rules and requirements AlphaStar Academy has issued. The student must not distract others or become a discipline problem in classes and activities. Otherwise, the student may be dismissed from the program.

AlphaStar Academy strives to meet and exceed your expectations related to academic outcomes. All of our faculty are carefully reviewed and selected to meet our high standards. In selecting our faculty, we weigh experience and expertise rather than traditional indicators such as licensing, degree, or age. You can check bios of our former faculty and guest lecturers at our website on faculty, camp, and other related pages.

AlphaStar Academy reserves the right to cancel courses, camps, or events for insufficient enrollment, determined on a case-by-case basis. Payments made to AlphaStar Academy will be refunded in full in such circumstances.

AlphaStar Academy reserves the right to change the teacher and schedules (dates/times) of any course at any time without any reservation. For schedule changes, you have the right to cancel the course even if the new schedule does not work for you. You will be refunded for all of the remaining sessions of the course or event.

Registrations

Cancellations and Refund Policy

Absences

No make-up sessions or refund will be offered for a session missed by students.

Cancellation

You may cancel in writing with or without reason at any time. The following terms apply based on the time of the written notice.

All cancellations are final.

Until the regular registration deadline, if the cancellation is requested in writing within 24 hours after the registration, then the cancellation fee is waived.

Online Live Courses

Time of Written Notice	Refund	Cancellation Fee
Before the 2nd Session/Day	Yes	$50
After the 2nd Session/Day	No

Course Bundles: A Course Bundle comprises two or more standalone courses grouped together at a reduced rate, compared to the cost of enrolling in each course separately. These courses are marked as “BUNDLE” in the course schedule.

Course Bundle Cancellations: If a Course Bundle is canceled, the associated bundle discount is voided. The refund amount will then be calculated based on the regular fees of the individual courses within the bundle, as follows:

Before the second session/day of the first course:
Full refund except for a $50 cancellation fee.
After the second session/day of the first course:
The regular fee of the first course (and any other courses in the bundle whose 2nd session have passed) is deducted and the rest will be refunded.

Online Self-Study Courses

Registered students will be enrolled in the online course accounts.

Time of Written Notice	Refund	Cancellation Fee
During the first 30 days from the course account enrollment date: Before the 3rd chapter/topic material is open	Yes	$50
During the first 30 days from the course account enrollment date: After the 3rd chapter/topic (or later) material is open	No
After 30 days from the course account enrollment date:	No

If the third chapter/topic material is not open in any courses in the Bundle, during the first 30 days after the course account enrollment date:
Full refund except for $50 cancellation fee.
If the third chapter/topic is open in any of the courses in the Bundle, during the first 30 days after the course account enrollment date:
The regular fee of the course(s) in the bundle whose third chapter/topic is open will be deducted and the rest will be refunded.
After 30 days from the course account enrollment date:
No refund.

In-Person Year-Round Courses

Time of Written Notice	Refund	Cancellation Fee
Before 1st Session	Yes	$75
Before 2nd Session	Yes	$150
After 2nd Session	No

Before the first session/day of the first course:
Full refund except for a $75 cancellation fee.
Before the second session/day of the first course:
Full refund except for a $150 cancellation fee.
After the second session of the first course:

The regular fee of the first course (and any other courses in the bundle whose 2nd session has passed) is deducted and the rest will be refunded.

Online Winter Camp Courses

Time of Written Notice	Refund	Cancellation Fee
Before 1st Day Starts	Yes	$50
Before 2nd Day Starts	Yes	$200
After 2nd Day Starts	No

In-Person Winter Camp Courses

Time of Written Notice	Refund	Cancellation Fee
During Early Registration Period	Yes	$75
During Regular Registration Period	Yes	$150
During Regular Registration Period (last two weeks before the start of the camp)	Yes	25%
After the camp start	No

In-Person Summer Camp Courses

Time of Written Notice	Refund	Cancellation Fee
During Early Registration Period	Yes	$100
During Regular Registration Period	Yes	$250
During Regular Registration Period (last two weeks before the start of the camp)	Yes	25%
After the camp start	No

Section and Course Changes

The parent/guardian can email to request changing the registered section or course. Some of the requests can be accommodated, as explained below. If there is a fee difference between two registrations an additional payment will be due or a refund can be requested by emailing info@alphastar.academy. All other requests will be considered as canceling and registering again.

Section Changes for In-Person/Online Live Courses: Change requests between different in-person/online live sections of the same course are accommodated as long as seat availability permits.

Course Changes for In-Person/Online Live Courses: Course changes are only accommodated between in-person/online live courses of the same department, format, and type (e.g. Math online live booster course to Math online live booster course) during the first one-third of the course, if the student only accessed the first one-third of the course material in LMS, as long as the seat availability permits.

Course Changes for Self-Study Courses: Course switches are only accommodated between self-study courses of the same department and type (e.g. Math booster course to Math booster course) if the student only accessed the first one-third of the course material in LMS.

Make-up Policy

If an in-person/online live session is canceled by AlphaStar Academy due to unforeseen circumstances, a make-up session will be scheduled and the parent/guardian will be notified.

Late Registrations for In-Person/Online Live Courses

Registrations are kept open even after the courses start if there is space. For registrations after the first session of the course, parents are welcome to request a refund for a prorated amount based on the number of missed sessions and the difference between in-person/online live and self-study course fees.

The student will still be able to access the course material for the missed sessions through LMS.

Discounts

Discounts must be claimed at the time of registration. Unclaimed discounts are forfeited.

Currently, we are offering these discounts:

Multi-Course Discount

A registration with more than one in-person/online live course in the same term or semester (Summer term, Fall semester, Spring semester) is eligible for a 5% discount which can be applied by entering the coupon code MULTICOURSE in the checkout field. In particular, parents registering more than one child (sibling) in the same checkout can use this discount.

Group Discount

If you have a group of 10 or more students to register for the same term please contact us at info@alphastar.academy to learn more about group discounts.

Achievement discount

Achievement Discount cannot be combined with any other discount.

USAMO/USAJMO Qualifiers from the most current year can receive a 25% refund for the USAMO Course registrations (in-person/online live or self-study) upon submission of qualification proof.
USACO Platinum Division Contestants from the most current year can receive a 25% refund for the USACO Platinum Course registration (in-person/online live or self-study) upon submission of qualification proof.

Online Account Use

AlphaStar Academy provides you with access to your online AlphaStar Academy Learning Management System (LMS) account. The LMS student and parent accounts will be created a few days before the first session of the courses and account information will be sent to the student and parent emails. Parents can use their accounts to monitor their children’s progress.

You are entirely responsible for any and all activities that occur under your account. You agree to notify AlphaStar Academy immediately of any unauthorized use of your account or any other breach of security. AlphaStar Academy will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by AlphaStar Academy or another party due to someone else using your account or password.

Students will have access to their course accounts for 1 year from the course enrollment date.

You may not use the AlphaStar Academy LMS account in any manner that could damage, disable, overburden, or impair any piece of the website, or interfere with any other party’s use and enjoyment of the website. You may not attempt to gain unauthorized access to any other accounts through hacking, password mining, or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through AlphaStar Academy.

By way of example, and not as a limitation, you agree that when you use the AlphaStar Academy online services, you will not:

Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others.
Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, obscene, indecent or unlawful topic, name, material, or information.
Use any material or information, including images or photographs, which are made available in any manner that infringes any copyright, trademark, patent, trade secret, or other proprietary rights of any party.
Harvest or otherwise collect information about others, including email addresses.
Violate any applicable laws or regulations.
Create a false identity.

If the user does not follow LMS rules, AlphaStar Academy reserves the right to terminate access to the account.

Any links that bring you to a third party are not controlled by AlphaStar Academy. AlphaStar Academy is not responsible for the contents of any linked site. AlphaStar Academy is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by AlphaStar Academy.

Privacy Policy

AlphaStar Academy collects Student and Parent information for purposes of meaningful two-way communication, research, and marketing. AlphaStar Academy does not sell or share your information to others except the third-party providers used by us to the extent necessary to allow them to perform the services they provide to us.

Media Release

Student and Parent/Guardian agree that AlphaStar Academy, its authorized agents, employees and assignees may use the photographs, videotapes, student information and/or audio recordings prepared therefrom, to reproduce, exhibit, publish, or distribute for educational, research, promotional use or identification purposes. No compensation will be paid for this use.

In-Person Courses/Camps Only

Property Damage

Parents are responsible for the full replacement of any property damaged by their child.

Medical Treatment

In case of illness, accidental injury, or emergency during the course/camp day, AlphaStar Academy staff will contact parents at home or at work immediately. If the parent cannot be reached, AlphaStar Academy, its staff, volunteers or instructors will take any emergency medical measures deemed necessary for the care and protection of the child. This includes, if necessary, treatment by a physician, paramedic, and/or transfer to the hospital.